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Lemon Tree Design's Shipping & Returns Policy

We hope that you will be happy with your purchase from Lemon Tree Design, but in the unlikely event that you are not completely satisfied with your purchase, we offer the following returns policy, on any full price goods that are returned to us within 14 days.

Returns

EXCHANGE: Swap for another size/colour – email us - hello@lemontreedesign.co.nz
CREDIT: Credit to use Online Only
REFUND: A full refund via the original payment method

Items must be returned within 14 days of the date shown on the dispatch note.
Items must be unworn and unwashed.
Items must have all tags attached.

The items must be unused and returned in the same condition you received them, along with your proof of purchase. You are responsible for the cost of returning any items to us.

So that we can do our best to help you with a hassle free exchange/refund.
Please allow up to 10 days to process the refund. Please note, we cannot take responsibility for any items lost or damaged in transit.

Faulty Items

We check all items before they leave us at Lemon Tree Design however in the rare case that your item is faulty please contact us by email hello@lemontreedesign.co.nz as soon as you are aware of any problems. We will then do our very best to sort out any problems you may have.

How can I return an Item?

Re- pack the item in a sealed bag with labels and tags still attached.
Return the package by Courier or tracked post – Please do not post through the post box without a tracking Number.

The return address is as follows:
115, Rosario Crescent,
Red Beach
Auckland
0932
New Zealand

Once the return has been received and the above conditions are satisfied, we will apply the following, depending on what we agreed:

EXCHANGE: Where stock is available we will send an exchange with free shipping.

REFUND: We will refund you the price you paid EXCLUDING any shipping costs (if paid), via the original payment method. You’ll receive a confirmation of refund via email but it may take a few business days for it to show in your account due to payment provider processing times.

CREDIT: Credit will be issued you with a special code to use Online only.

Shipping

New Zealand Customers

Packages will be sent by a tracked courier which usually takes up to 5 working days within New Zealand. A little longer for rural Delivery Addresses.
Pricing:

FREE - Nationwide shipping for all purchases over $199
$7.00 - Nationwide shipping for all purchases under $199

Australian Customers

Deliveries should arrive within 3-6 working days, quicker for metropolitan areas.
Pricing:
FREE - Nationwide shipping for all purchases over $199
$15.00 - Nationwide shipping for all purchases under $199

Please note: Lemon Tree Design will not be responsible for any Customs Duties that may need to be paid.

Flexible Payment Options

Your payments are charged in NZD and will be processed securely via SSL through a range of different payment options you can choose from

Stripe: using a Debit or Credit Card

LayBuy: Make 6 weekly interest-free payments

AfterPay: Make 4 fortnightly interest-free payments

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