At Lemon Tree Design, we want you to love every piece you purchase. If for any reason, you're not completely satisfied with your full-price item, we're happy to offer an exchange or store credit if conditions are met, provided it is returned within 7 days of receiving your order.
Sale Items - we hope you love your sale purchase! If you would prefer an alternative size or style, we're happy to discuss an exchange where possible (subject to availability). Simply send us an email and we'll be happy to walk you through your options.
Please note that refunds are not available on sale purchases.
Please read carefully to understand our returns condition requirements for exchange, credit or refund.
How can I return an item?
The items must be unused and returned in the same condition you received them, along with your proof of purchase. You are responsible for the cost of returning any items to us, unless faulty.
Complete the Returns Card provided – to enable us to understand your circumstances.
Return the package in a suitable courier bag, by Courier or tracked post – Please do not post through the post box without a tracking Number.
The return address is as follows:
Lemon Tree Design Ltd: 3/3 Emirali Road, Silverdale, Auckland 0932, NZ
We will do everything possible to assist your Returns queries, should you need assistance please contact hello@lemontreedesign.co.nz.
RETURN CONDITIONS
SIZE EXCHANGE: Where stock is available, we will send an alternative size as an exchange with free shipping - one time return per order, International and Rural delivery returns fees will be at our discretion.
Please take note of our size guides provided on the product page, if you would like assistance with a particular garment please email and we will walk you through your decision for that perfect fit.
CREDIT: Should a suitable size not be available or you are struggling to find a suitable replacement garment, we will issue you a credit by way of a store credit for the full price paid, excluding freight, valid for three years from the date of original purchase. Please note the gift card is non-transferrable.
CHANGE OF MIND: We appreciate that sometimes when you receive your items, you simply changed your mind. We are happy to accommodate an exchange for an alternative item and will arrange delivery promptly on receipt of the returned garment.
However, we do not refund for ‘change of mind’ purchases. We will happily issue you a store credit for the full price paid, excluding freight, valid for three years from the date of original purchase to give you plenty of time to find that perfect garment.
FAULTY ITEMS: Quality is important to us; we endeavor to check all items before they leave our warehouse. However, in the rare case that your item is faulty, please contact us as soon as you are aware of any problems. We will then do our very best to reach a suitable remedy and/or replace the item for you promptly.
We will only refund if a repair is unsatisfactory for either party, the item is no longer available for a replacement, or you do not wish to have an alternative item.
Refund - We will refund the price you paid for the faulty item via the original payment method. You’ll receive a confirmation of refund via email. Please note it may take a few business days due to payment provider processing times.
